Service

Advantages of Choosing PABX

Just like in the 1800s, there are still plenty of advantages to choosing a PABX system that’s up to date with modern business practices.

Reduce costs with automation

Advanced PABX allows you to automate processes like call transfer and call forwarding. Auto attendants connect telephone lines almost instantaneously, whether they’re external or internal calls, which speeds up the entire calling process.

RingCentral’s auto attendant provides you with the full receptionist service, except unlike a live operator, you’ll never miss another call. Our virtual receptionist will greet customers and route their calls wherever they need to go.

Importantly for your business’s bottom line, this sort of automation also means you’re not paying switchboard staff. Though you have to invest in the right PABX technology for your business, you can choose the option which works for you – and your budget.

More flexible technology

Because it can be based in the cloud, PABX systems can connect employees all over the globe using just one system.

RingCentral’s cloud messaging platform allows you to connect to colleagues from any device anywhere in the world.

Whether you’re using it for team conference calls or liaising with customers, PABX is a flexible solution.

It’s also infinitely scalable, meaning as businesses grow, their communication system grows with them.

Greater efficiency

PABX systems keep you up-to-date on what your business needs to function more efficiently.

Many modern platforms allow you to monitor calls, so you can keep track of instances like your customer service team becoming overwhelmed every Monday morning.

Perhaps your customer service team is constantly fielding calls and has a long queue of people to get back to? It might be time to consider hiring a couple more representatives, switching around the schedule, or looking into the advantages and disadvantages of automating your customer support?

When you know where time is being spent, you’ll be able to manage all teams and processes more efficiently.

Solutions like RingCentral also integrate with all your existing software to streamline workflows.

PABX is The Modern Business Telephone Solution

Telecommunications have come a long way since the traditional PBX of the 1800s. Whether you need to keep in touch with colleagues or greater oversight on calls, PBAX offers advanced features: it’s the modern business telephone solution.

Check out our plans and pricing for the most advanced PBX solutions for your business.